Not all condo & Home developers are created equal. While some craft brilliant strategies to provide impeccable customer service to buyers interested or living in one of their projects, others are merely looking to make a profit. Occasionally, the greed of those developers who fail to recognize the needs of the customer overflows, creating huge problems and inconveniences for those living in their buildings.
This is why customer care matters. In order for developers and buyers to have a mutually beneficial relationship, it must flow both ways. Where developers can offer guidance and stick to building schedules, buyers can place their hard earned funds into a developer’s idea that is coming to fruition.
Unfortunately, most condo developers do not offer adequate customer service. This is troublesome, as those looking to purchase a home right from the developer know that customer care is, simply put – crucial.
Here are a few ways that top developers put customer care first:
They Communicate Effectively
The home buying process is one filled with immense excitement. However, the pressure to pick a home that aligns with your lifestyle can be stressful. When you’re in the market for a pre-construction, or under construction suite or home, the process of house hunting shifts. Due to the fact that buyers cannot see their condo or home in person when going this route, it takes a reputable developer to ease any concerns.
If a developer is trying to sell you a pre-construction home or condo, it’s imperative that they are meticulous with any and all communication between the client and themselves. If they give you pushback when you are simply asking questions to better understand the purchasing or building process – that is a red flag.
Top developers will provide you with any information necessary for you to make the proper choice about your investment, whether it’s scheduling or floor plans.
There is nothing worse than dealing with someone in a customer care position who seems flustered and unable to work effectively with you. Reputable developers will keep an organized record of all potential and previous buyers – so that they have a record of client history with the company. Keeping this on file makes it simple for customer service representatives to refer back to information that is helpful for their call. Furthermore, it’s vital for prospective buyers and tenants to know that regardless of who they are dealing with on the phone, they will receive the same quality of service each time.
They Care about Long-Term Satisfaction
As opposed to developers who are in the industry for primarily monetary reasons, committed developers go above and beyond the call of duty to provide excellent customer care both before and after any sales take place.
With a dedicated developer, you do not need to worry about being left out on your own after you move into your house or condo unit. Furthermore, if you do have any issues, you can contact your builder who will be happy to assist you in any way that they can.
Nobody has ever claimed that house hunting is easy, but if you have a dependable developer on your side, it sure simplifies the process. It’s incredibly supporting to know that as a buyer, you can contact your developer’s customer care representative at any time if you have questions or concerns about your house or condo- at no additional cost.
If you’re ready to embark out into the house hunting process, OHM has a history of building immaculately crafted developments across Southwestern Ontario, and even Florida! With our goal being to provide exemplary customer service to any buyer that works with us, you can relax knowing that your investment is in responsible hands. Our homes are built by trusted contractors and designed by leaders in the industry. If you’re interested, contact one of our OHM representatives at ohm.com for any inquiries you may have to get the ball rolling on your new dream home.